1. Introduction
Welcome to 8k8com — your go-to online betting platform built for the Filipino community. We know that when you sign up and play, you're trusting us with some of your most sensitive personal information. That trust is something we don't take lightly.
This Privacy Policy explains how 8k8com (referred to as "we," "our," or "the Platform") collects, uses, stores, and protects the personal data of users accessing our website at https://8k8com.best. By registering an account or continuing to use our services, you agree to the practices described in this 8k8com privacy policy.
If you have questions or concerns about how your information is handled, don't hesitate to reach out to us at support@8k8com.best. We're here to help, Kabayan.
2. Information We Collect
To deliver a safe, personalised, and legally compliant betting experience, 8k8com collects the following categories of personal information:
| Data Type |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, government ID |
Account verification, KYC compliance |
| Contact Data |
Email address, mobile number |
Account communication, transaction alerts |
| Financial Data |
GCash, Maya, or bank account details |
Processing deposits and withdrawals |
| Technical Data |
IP address, browser type, device ID |
Security monitoring, fraud prevention |
| Usage Data |
Bet history, game activity, session duration |
Improving our platform and responsible gaming |
| Cookie Data |
Session tokens, preference cookies |
Site functionality, personalised experience |
We do not collect any data from users who are below 21 years of age. If we discover that a minor has provided personal information, that account will be immediately closed and the data deleted.
3. How We Collect Your Information
We gather personal information through several channels:
- Direct Interactions: When you register an account, complete KYC verification, deposit funds, or contact customer support.
- Automated Technologies: As you browse our site, our servers and analytics tools automatically record technical data like your IP address, device information, and pages visited.
- Third Parties: Verified payment providers (such as GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa/Mastercard networks) may share transaction-related data with us to confirm payment status.
- Regulatory Bodies: In some cases, we may receive information from government or licensing authorities as part of compliance obligations.
4. Why We Use Your Information
Every piece of data we collect serves a specific, legitimate purpose. Here's a breakdown of how 8k8com uses your personal information:
- Account Management: Creating, verifying, and maintaining your 8k8com account.
- Transaction Processing: Facilitating deposits, withdrawals, and bet settlements accurately and on time.
- Identity Verification (KYC): Confirming you are who you say you are, in compliance with anti-money laundering regulations.
- Customer Support: Responding to your queries, resolving disputes, and processing account-related requests.
- Security & Fraud Prevention: Detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
- Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour and offer timely assistance.
- Legal Compliance: Meeting our obligations under Philippine law, including RA 10173 (Data Privacy Act) and PAGCOR requirements.
- Service Improvement: Analysing usage data to improve platform performance, user experience, and product offerings.
- Promotions & Marketing: Sending you relevant promotions, bonus offers, and updates — but only if you've opted in to receive them.
Important: We will never use your personal data for purposes that are incompatible with those stated above without first obtaining your explicit consent.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), 8k8com processes your personal data on the following legal grounds:
- Contractual Necessity: Processing is required to fulfil our agreement with you (e.g., processing bets, withdrawals).
- Legal Obligation: We are required to process certain data to comply with applicable laws and licensing conditions.
- Legitimate Interests: For fraud detection, platform security, and internal analytics — where these do not override your fundamental rights.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit opt-in consent, which you may withdraw at any time.
6. Cookies and Tracking Technologies
Like most online platforms, 8k8com uses cookies and similar technologies to keep things running smoothly. Here's what we use and why:
- Essential Cookies: Keep you logged in, maintain your session, and enable core site functionality. These cannot be disabled without breaking the service.
- Analytical Cookies: Help us understand how users interact with the platform so we can keep improving the experience.
- Preference Cookies: Remember your settings and preferences for a more personalised visit.
- Marketing Cookies: Used only with your consent to deliver relevant promotions and bonus reminders.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of 8k8com.
7. Data Sharing and Disclosure
Your personal information is treated with strict confidentiality. 8k8com shares data only in the following circumstances:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa, and Mastercard receive only the transaction data required to process your payments.
- Identity Verification Partners: KYC service providers receive identity data solely for the purpose of verifying your account.
- Regulatory Authorities: PAGCOR, AMLC, and other relevant Philippine government bodies may receive data as required by law.
- IT and Security Providers: Trusted vendors who help us maintain and secure our platform infrastructure, bound by strict data processing agreements.
- Legal Requirements: We may disclose your information if compelled by a valid court order, subpoena, or government directive.
We do not sell, rent, lease, or share your personal data with third-party marketers, data brokers, or any unauthorised parties. Full stop.
8. Data Retention
We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this 8k8com privacy policy, or as required by Philippine law:
- Active account records are kept for the lifetime of your account plus a minimum of five (5) years after account closure, in line with AML regulations.
- Transaction records are retained for a minimum of five (5) years from the date of the transaction.
- Customer support communications are retained for up to three (3) years.
- Marketing consent records are kept until you withdraw consent or request deletion.
Once the applicable retention period expires, we securely destroy or anonymise your data so it can no longer be linked back to you.
9. Data Security
Protecting your personal information is one of 8k8com's top priorities. We implement a comprehensive range of technical and organisational security measures, including:
- 256-bit TLS/SSL encryption for all data transmitted between your device and our servers
- AES-256 encryption for sensitive data stored in our databases
- Two-factor authentication (2FA) options to protect your account access
- Regular penetration testing and vulnerability assessments by independent security experts
- Strict role-based access controls — only authorised personnel can access your data
- 24/7 security monitoring and automated intrusion detection systems
- Secure, geographically redundant data centre infrastructure
While no system is 100% impenetrable, we work continuously to stay ahead of potential threats and keep your data safe.
10. Your Rights Under Philippine Law
As a user in the Philippines, you are entitled to the following rights under RA 10173 (Data Privacy Act of 2012):
- Right to be Informed: You have the right to know what personal data we hold about you and how it is being used.
- Right to Access: You may request a copy of your personal data at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you may request that we update or correct it.
- Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
- Right to Portability: You may request your data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to certain types of processing, including direct marketing.
- Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of these rights, send us an email at support@8k8com.best with the subject line "Data Privacy Request." We will respond within 15 business days.
11. Children's Privacy
8k8com is strictly an adults-only platform. Our services are not directed at individuals under the age of 21. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at support@8k8com.best so we can take prompt action.
12. International Data Transfers
While 8k8com primarily serves users in the Philippines, some of our service providers and technology partners may process data in other jurisdictions. When this occurs, we ensure appropriate safeguards are in place — such as data processing agreements that meet the standards set by the National Privacy Commission — to protect your personal information regardless of where it is processed.
13. Changes to This Privacy Policy
We may update this 8k8com privacy policy from time to time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email address (for significant changes)
- Display a prominent notice on our website for a reasonable period
We encourage you to review this page periodically. Continuing to use 8k8com after changes are posted means you accept the updated policy.
14. Contact Us
If you have any questions, concerns, or requests related to this privacy policy or how 8k8com handles your personal data, please reach out to our Data Protection Officer:
- Email: support@8k8com.best
- Website: https://8k8com.best
We take every privacy inquiry seriously and will do our best to address your concern promptly. Salamat for trusting 8k8com — your privacy is our commitment.
